Reviews

The Little Gym of Mason Member Reviews

Don’t take our word for it…. read the latest member reviews! The following comments were submitted by members when asked to share feedback on The Little Gym experience. In the interest of transparency, we present these comments exactly as they were provided. No unfavorable comments have been removed.

On a scale of 1 - 10

How likely are you to refer a friend to The Little Gym?

zero to ten
0 = least likely
10 = most likely
Girl reaching up

9.5 Rating!

Based on most recent 100 reviews

10/10 July 14, 2019

No comment provided.

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10/10 July 14, 2019

No comment provided.

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10/10 July 12, 2019

No comment provided.

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2/10 July 12, 2019

During early enrollment I singed my daughter up for a summer session of classes. I had forgotten when classes started and expected to be notified, like I am for her other classes and activities. A few days ago I questioned a charge on my card. It was an automatic payment for summer classes. I asked when classes started, as I had already paid for the first session during early enrollment, and was told my child’s started June 5. This was on July 8. I didn’t receive any email reminders, which is understandable as those are automatic and mistakes can certainly happen. What is not understandable is TLG’s failure to contact me regarding my child’s absence. She missed 4 sessions and nobody bothered to call or email me to find out what had happened? It tells me associates do not want my daughter to participate, and subsequently demolishes my trust in her care while attending. I’m furious with myself for buying 10 summer camp sessions. We have paid for upcoming sessions but I’m now so nervous about leaving my child at TLG that we may skip the non-refundable sessions. I also made a non-refundable payment on upcoming fall classes that I absolutely want to pull her out of. I’ll be more at ease during those classes as I can stay and watch, though we will definitely withdraw after our deposit gets its worth in class sessions. Yes, I should have been more diligent in finding out start times. I relied on being contacted, and additionally assumed since we are at TLG nearly weekly for summer camp someone would have mentioned the summer classes at least in person. We’ve been members for about 6 months and loved it until this incident. I know others who have used TLG and loved it as well - they’re recommendations are why we tried it. I’m very disappointed. We had some great experiences and until this point I thought my child was welcomed.

Owner Response - Hi Lisa, thank you for taking the time to share your recent experiences. I am going to contact you directly to have a more in-depth conversation, in hopes that I can make this right. We have truly enjoyed getting to know your family and teaching your daughter since you became a member. We value the time you have spent with us and hope to be able to continue moving forward.


10/10 July 11, 2019

No comment provided.

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9/10 July 11, 2019

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10/10 July 11, 2019

No comment provided.

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8/10 July 11, 2019

No comment provided.

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8/10 July 11, 2019

No comment provided.

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10/10 July 9, 2019

No comment provided.

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10/10 July 9, 2019

I like that the instructors are amazing and that class sizes are perfect. The class setting is very kid friendly and welcoming!

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10/10 July 9, 2019

I love the positive, upbeat vibe of each class! My daughter always has fun and enjoys the teachers fun approach to teaching large motor skills, as well as language skills! We will be taking classes here for years to come!!

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10/10 July 8, 2019

The instructors are so patient and kind to all of the kids. They do lots of different activities each week but do some similar skills within each activity so the kids can master different skills over time. The kids love it.

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10/10 July 8, 2019

No comment provided.

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10/10 July 8, 2019

No comment provided.

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